3 Consumer’s Right of Withdrawal, Exclusion of the Right of
(1) As consumer, you are entitled to right of cancellation. The
prerequisites of this right of cancellation and the legal effects
thereof are set out in the following Instructions for Cancellation.
Instructions on the right of withdrawal
You have the right to withdraw this agreement
within fourteen days without providing a reason for doing so.
withdrawal period will expire after 14 days on which you acquire,
or a third party other than the carrier and indicated by you
acquires, physical possession of the last item of goods.
exercise your right of withdrawal, you must inform us (Christoph
Glanemann/Sahnemann, Egbertstraße 22, 48145 Münster,
Germany, phone +49 (0)15788089851 email:
of your decision to withdraw from this con-tract by an
unequivocal statement (e.g., a letter sent by post, fax or email).
You may use the attached model withdrawal form, but it is not
To meet the withdrawal deadline, it is sufficient
for you to send your communication concerning your exercise of the
right of withdrawal before the withdrawal period has
Effects of withdrawal
withdraw from this contract, we shall reimburse to you all
payments received from you, in-cluding the costs of delivery (with
the exception of the supplementary costs resulting from your
choice of a type of delivery other than the least expensive type
of standard delivery offered by us), without undue delay and in
any event not later than 14 days from the day on which we are
informed about your decision to withdraw from this contract. We
will carry out such reimbursement using the same means of payment
as you used for the initial transaction, unless you have expressly
agreed otherwise; in any event, you will not incur any fees as a
result of such reimbursement.
You shall send back or hand over
the goods to us undue delay and in any event not later than 14
days from the day on which you communicate your withdrawal from
this contract to us. The dead-line is met if you send back the
goods before the period of 14 days has expired.
You will have
to bear the direct costs of returning the goods.
You are only
liable for any diminished value of the goods resulting from the
handling other than what is necessary to establish the nature,
characteristics and functioning of the goods.
(2) The right of withdrawal in accordance with § 312g
German Civil Code does not apply when, among others,
a) goods are
delivered that have not been prefabricated or for whose production
the consumer’s individual choice or purpose was decisive or
which are clearly customized to meet personal demands or
goods delivered have been sealed and, for reasons of health
protection or hygiene, are not suitable for return once the seal has
been broken or removed after delivery;
c) for the delivery of
sound or video recordings or computer software in sealed packages if
the seal has been removed after delivery or
d) for the performance
of services in connection with leisure activities (e.g. concert or